Refund and Cancellation Policy
We want you to be confident and happy about your course and the decision to purchase it and to study with the British Legal Centre. If, however, you decide to change your mind and want to cancel the course before it starts, or part way through, then we will refund, in full, the unused portion of any payments you have made, subject to the return of any course materials, such as textbooks, DVD’s to us.
We have a very straightforward Complaints Policy, which is written below, allowing both the participants and British Legal Centre to deal quickly and openly with any complaints. The more open and communicative participants are with us, the quicker we can change any points or procedures which are causing a problem, allowing us to provide better service and become more successful.
In order to cancel your course, please contact us at firstname.lastname@example.org, providing your name, address, student registration number and the reason for cancellation.
No-Quibble Cancellation Policy
Obviously we are unhappy if you are unhappy and you wish to cancel but we do not quibble about the reasons for cancellation.
If you are unhappy then all we ask is that you notify us, in full, of the reason, so that we can learn from you how to improve our course or service.
We will do everything we can to ensure that all money paid by you will be returned to you as quickly as possible, and within a maximum of 15 days, where a course or training is cancelled through no fault of your own.
In most cases all of our materials are in an on-line format and you will only have access to them once you have paid for the lessons so there will be nothing for you to return. If you have already participated in a number of classes then the unused element of any payments will be returned. The unused element will be calculated on a pro-rata basis depending upon how many lessons it was used to pay for.
Should a class, seminar or other training be cancelled due to low numbers of participants or other students leaving the course, we will arrange for the return of the unused portion of your advance payments. You will not incur a fee for the return of the books and you will receive a refund for all books that are in new, perfect condition with no writing or marks of any kind. Textbooks may be returned within 15 days of the date of purchase.
Shipping fees are non-refundable unless the return is due to no teacher or trainer being available to deliver the course. Items in shrink wrap are non-refundable once they have been opened.
We will notify you of the address to which items for return should be sent as this will vary depending upon which country you are in.
We believe the best way to give the highest level of service is to listen and respond to of our customers views, requirements and opinions.
If you complain or express dissatisfaction we will respond within 48 business hours and try to resolve the issue within 10 working days. If resolution is not possible because of detailed investigation we will update you weekly.
Our response will comprise a full explanation including any action we will take, plus, if it’s our fault, an apology and recompense.
Making a complaint
Please complain as soon as something starts to go wrong, or you feel that our service levels are below what you expect of us.
The quicker we know, the easier it is for us to change the system and prevent anyone else experiencing the same problem.
Call us +44 20 8 144 7077